Ulap Support

Ulap provides Ulap customers with a designated architect to help onboard them to the Ulap Data Platform

Support Offering

Ulap Support for the Ulap Data Platform includes Support Portal access, updates and patches to Ulap, and a Designated Architect to help you on your Cloud-Native journey with Ulap.

Support Hours

Support business hours are Monday through Friday excluding US holidays, from 9AM to 6PM. Customers can contact Ulap directly via support portal or via support@ulap.co

What is a Designated Architect

A designated architect is an Ulap architect that is assigned to support a customer to correctly configure their Ulap account, deploy clusters and applications using the Ulap Data Platform.

Support Features

Ulap Support provides customers with guided deployments of Ulap Data Platform and application

Cluster Deployment

Deploying clusters with Ulap is completed via click button wizards. Ulap support is available to help customers correctly configure Ulap with cloud provider credentials and deploy cluster using the Ulap Cluster Deployment Wizards.

Cluster Monitoring & Operations

Ulap provides users with a single platform to operate and monitor all cluster deployments. Ulap support is available to help customers leverage the cluster operations and monitoring features available within Ulap Data Platform.

Application Deployment

Deploying applications with Ulap is completed via click button wizards. Ulap support is available to help customers correctly configure your Ulap WorkSpace and assist teams using the Ulap Cluster Application Wizards.

Application Monitoring & Operations

Ulap provides users with a single platform to operate and monitor application deployments within the Ulap Workspace. Ulap support is available to help customers leverage the application operations monitoring features available within Ulap Workspace.

Do you have any questions?

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